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A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland.

Barry, Chris
; 
Torres, Ann M.
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Barry and Torres IAM2007.pdf
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Publication Date
2007-09
Keywords
Low-cost carriers, Web design, Internet ethics, Enterprise Agility
Type
Conference Paper
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Citation
Barry, C. and Torres, A. (2007) A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland. In Hewitt-Dundas, N. (ed), Proceedings of 9th Irish Academy of Management Annual Conference. Belfast, Nortern Ireland. 3-5 September. (CD-ROM).
Abstract
Although ethical issues related to the Internet has been a widely debated topic, little has been written on subtle ethical questions such as the exploitation of Web technologies to inhibit customer service. Increasingly, some firms are using Websites to create distance between them and their customer base in specific areas of their operations while simultaneously developing excellence in sales transaction completion via self-service. This paper examines the low-cost, Web-based self-service airline industry in Ireland.
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Attribution-NonCommercial-NoDerivs 3.0 Ireland
cbn
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Business Information Systems (Conference Papers)