The impact of Healthcare 4.0 on the healthcare service quality: A systematic literature review
Sony, Michael Antony, Jiju McDermott, Olivia
Sony, Michael
Antony, Jiju
McDermott, Olivia
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Identifiers
http://hdl.handle.net/10379/17350
https://doi.org/10.13025/18101
https://doi.org/10.13025/18101
Repository DOI
Publication Date
2022-03-24
Type
Article
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Citation
Sony, Michael, Antony, Jiju, & McDermott, Olivia. (2022). The Impact of Healthcare 4.0 on the Healthcare Service Quality: A Systematic Literature Review. Hospital Topics, 1-17. doi:10.1080/00185868.2022.2048220
Abstract
Healthcare 4.0 is inspired by Industry 4.0 and its application has resulted in a paradigmatic shift in the field of healthcare. However, the impact of this digital revolution in the healthcare system on healthcare service quality is not known. The purpose of this study is to examine the impact of healthcare 4.0 on healthcare service quality. This study used the systematic literature review methodology suggested by Transfield et al. to critically examine 67 articles. The impact of healthcare 4.0 is analyzed in-depth in terms of the interpersonal, technical, environmental, and administrative aspect of healthcare service quality. This study will be useful to hospitals and other stakeholders to understand the impact of healthcare 4.0 on the service quality of health systems. Besides, this study critically analyses the existing literature and identifies research areas in this field and hence will be beneficial to researchers. Though there are few literature reviews in healthcare 4.0, this is the first study to examine the impact of Healthcare 4.0 on healthcare service quality.
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Publisher
Taylor & Francis
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Rights
CC BY-NC-ND 3.0 IE