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A labour perspective on videoconferencing fatigue: Critical review and reframing

Wang, Blair
; 
Prester, Julian
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Identifiers
https://hdl.handle.net/10379/18926
 https://doi.org/10.13025/29720
Publication Date
2025-05-01
Keywords
videoconferencing fatigue, zoom fatigue, performative labour, interpretive labour, digital work, alienation
Type
journal article
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Citation
Wang, Blair, & Prester, Julian. (2025). A labour perspective on videoconferencing fatigue: Critical review and reframing. The Journal of Strategic Information Systems, 34(2), 101903. https://doi.org/10.1016/j.jsis.2025.101903
Abstract
Videoconferencing fatigue or ‘Zoom fatigue’ has emerged as a prominent phenomenon due in part to the rapid adoption of videoconferencing during and after the COVID-19 pandemic. This critical literature review focuses on the nature of the labour involved in videoconferencing. Using a qualitative, grounded approach, insights from 147 papers on videoconferencing fatigue were coded according to five types of labour: interpretive labour, performative embodied labour, performative configuration labour, intensifying labour, and alienating labour. These insights can guide practitioners in making strategic decisions about the use of videoconferencing and provide a foundation for future research.
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Publisher
Elsevier
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CC BY
cb
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Business Information Systems (Scholarly Articles)