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The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article

McDermott, Olivia
Antony, Jiju
Sony, Michael
Swarnakar, Vikas
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Publication Date
2023-09-05
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Article
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McDermott, Olivia, Antony, Jiju, Sony, Michael, & Swarnakar, Vikas. (2023). The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article. The TQM Journal, doi: 10.1108/TQM-01-2023-0019
Abstract
This paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to rebut the Oudrhiri et al. (2022) paper. Furthermore, this paper adds further evidence of the misplacement and unfitness for use of the standard, as evidenced in the previous work by Antony et al. (2021, 2022). A point-counterpoint methods approach with a literature review of studies available on ISO 18404:2015 to respond to the Oudrhiri et al. (2022) study. The findings indicate that Oudrhiri et al.'s (2022) work is not open minded in relation to ISO18404. Each point raised in the Oudrhiri et al. (2020) study has been answered and counter-argued. Other than Antony et al.'s three studies (2021 and 2022) and Oudrhiri et al.¿s (2022) study empirical studies looking into the impact of the ISO 18404 standard in the literature were limited. As the literature has shown, many companies are not utilising the standard given its current format; hence, a lack of information relating to the practical implementation is sparse. The findings indicate that Oudrhiri et al.'s (2022) work can be answered and counter-argued. This study consolidates and strengthens the findings from the three studies by Antony et al. (2021 and 2022) and acts as a rebuttal to the Oudrhiri et al. (2022) study.
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Publisher
Emerald
Publisher DOI
10.1108/TQM-01-2023-0019
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CC BY-NC-ND 3.0 IE