Design for Lean Six Sigma Application in a family run multi-generational micro enterprise – A case study
O’Shanahan, John McDermott, Olivia Noonan, John
O’Shanahan, John
McDermott, Olivia
Noonan, John
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Publication Date
2023-02-12
Type
Conference Paper
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Citation
O’Shanahan, J., McDermott, O., Noonan, J. (2023). Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study. In: McDermott, O., Rosa, A., Sá, J.C., Toner, A. (eds) Lean, Green and Sustainability. ELEC 2022. IFIP Advances in Information and Communication Technology, vol 668. Springer, Cham. https://doi.org/10.1007/978-3-031-25741-4_27
Abstract
Existing research emphasises limited success rates for Lean implementation in Small and Medium Sized Organisations. The objective of this research was to test and validate the applicability of Design for Lean Six Sigma methodology in a case study within a micro enterprise. The DFLSS model of Define-Measure-Explore-Develop and Implement was utilised to redesign a new order entry process within the case study organisation. The results confirmed that utilising Define for Lean Six Sigma and the voice of the customer enabled a new order entry design that improved productivity, reduced nonvalue add steps and reduced order turnaround times while increasing revenue. The study demonstrates the applicability of Lean to smaller organisations and the effective application of the Define for Lean Six Sigma methodology.
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Publisher
Springer, Cham
Publisher DOI
10.1007/978-3-031-25741-4_27
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CC BY-NC-ND 3.0 IE