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Modelling User Behaviour in Online Q&A Communities for Customer Support

Aumayr, Erik
; 
Hayes, Conor
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Identifiers
http://hdl.handle.net/10379/4658
 https://doi.org/10.13025/21168
Publication Date
2014
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conference paper
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Citation
Hepp, M., Hoffner, Y., Aumayr, E., & Hayes, C. Modelling User Behaviour in Online Q&A Communities for Customer Support E-Commerce and Web Technologies (Vol. 188, pp. 179-191): Springer International Publishing.
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[no abstract available]
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Publisher
Springer
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CC BY-NC-ND
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Data Science Institute (Conference Papers)