Publication

Decomposing Discussion Forums using User Roles

Chan, Jeffrey
; 
Hayes, Conor
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websci10_submission_34.pdf
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Identifiers
http://hdl.handle.net/10379/1114
 https://doi.org/10.13025/21185
Publication Date
2010
Keywords
Social network analysis, Behaviour, Roles, Discussion forums, DERI
Type
Conference Paper
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Citation
Jeffrey Chan, Conor Hayes "Wendy Hall, Jim Hendler (editors) "Decomposing Discussion Forums using User Roles", Proceedings of the Second Web Science Conference 2010, http://www.websci10.org, 2010.
Abstract
Discussion forums are a central part of Web 2.0 and Enterprise 2.0 infrastructures. The health and sustainability of forums is dependent on the information exchange behaviour of its members. Such behaviour needs to be better understood and characterised so that forums can be better managed, new services delivered and opportunities and risks detected. In this paper, we present a method for analysing user communication roles in discussion forums. We analyse the composition of several forums from a medium-sized national bulletin board in terms of these roles, demonstrating similarities between forums based on underlying user behaviour rather than topic. We suggest that analysing the evolution of role com- position is an important step in developing a predictive model of forum health.
Funder
Clique
Publisher
http://www.websci10.org
Publisher DOI
Rights
Attribution-NonCommercial-NoDerivs 3.0 Ireland
cbn
Collections
Data Science Institute (Conference Papers)